We are people performance experts.

We improve productivity, performance and engagement through culture change.

Pecan…because people can and do make the difference.

Companies with a high employee engagement score have twice the customer loyalty than companies with average employee engagement.

Engaged employees say that their job brings out their most creative ideas, nearly 20 times more than those who are less engaged.

Companies with engagement scores in the top quartile have twice the annual net profit of those who are in the bottom quartile.

Issues We Solve

Organisations need to be customer-centric, change-capable and agile to thrive in today’s world. Those who are will stay relevant, have highly engaged people and substantially higher performance.

Pecan Partnership can help you achieve this through changing your culture. We focus on three key areas to deliver the results you and your customers want:

Improve Performance
  • Is your leadership team performing as well as it could be?
  • Is your business strategy owned by everyone?
  • Are you losing market share?
  • Are you struggling to hit your financial targets?
  • Could you be working more efficiently and productively?
  • Do you have low colleague engagement and/or high attrition?

Organisational systems and processes are only as good as the people that manage and use them. Forecast-beating performance happens when organisations combine strong leadership with deep levels of people engagement. Your culture is the key.

Highly engaged teams are motivated and aligned around common goals; they are more change-fit and agile, with higher levels of productivity. Look after your people and high performance will follow.

Engaging to perform
Highly engaged people attach greater meaning to their work as they see their contribution to an organisations’ overall success more clearly. This reduces absence and attrition and increases productivity.

It engenders greater responsibility and accountability, empowering people to think more creatively, generate new ideas and innovations, and work harder for your organisation.

The role of leadership
The quality of your leadership team is a key indicator of business performance. Yet leadership teams are often places of frustration and untapped potential.

Understanding how and what it takes to perform at your best, both individually and as a team, will ensure you thrive in today’s competitive environment.

We have solutions designed to improve organisational, team and individual performance and productivity.
Click on the boxes below to find the solution most suited to your needs.

Insight

Performance Gap Analysis

Analysis tools and solutions that create transparency to how you are operating and performing, identifying the enablers and blockers to great performance. Provides a level of clarity that focuses your attention on the elements that will make the most difference to performance.

Culture Diagnostic

Get under the skin of your culture and understand how it is impacting delivery of your strategy – what are the unwritten rules that are inhibiting or encouraging great performance?

Identify the blockers and enablers to great people performance, unlock your organisation’s true potential, and get the tools to perform at your best.

Behaviours that deliver the brand and values

Increase confidence and capability that you are delivering a consistently excellent customer experience, at the same time as improving employee advocacy and loyalty.

Catalyse

High functioning leadership teams

Unlock the team and individual behaviours that lead to high performance. Whether you’re a new team or a more established one that needs a boost, identify what’s holding you back from greater success and encourage more helpful and productive behaviours.

Gain greater team alignment and purpose, benefitting both the team and the rest of the organisation, increasing engagement, collaboration and innovation.

100-day leadership team and 1:1 coaching

Coaching for teams and individuals, in conjunction with each other, to catalyse change and maximise impact. Participants ‘work on the work’, causing a step change in performance or addressing critical problems. Resulting in teams with greater appetite and confidence to consistently operate at a higher level.

Performance management that delivers full potential

Great for when organisations want to get more out of their people, and increase engagement levels. This solution enables organisations to work more closely with their employees to unlock their potential and find new ways to raise the performance bar.

Engaging customers for best results

A solution designed for teams that directly serve customers and for those that support them. We equip your people with the attitude and skills to deepen customer relationships, add value and generate excellent customer results. It also provides managers with the coaching ability to sustain and build on it.

A collaborative approach that encourages teams to offer up their ideas of what good looks like, means that not only will your customers see and feel the difference, but your staff will be more engaged and effective as they see their own contribution increase.

Own, drive and accelerate ROI from change

You may have tried to implement change in the past unsuccessfully, are dissatisfied with the result and want to ensure it works this time. Or you may just want to ensure you get the desired and best possible return from your change efforts.

An external catalyst, engaging your people through change and providing expertise that delivers sustainable results through changing mindset and tapping into motivation.

Engrain & Sustain

Goals aligned to strategy and purpose

Unify all colleagues to understand their role in delivering a common set of goals. Align teams and functions to drive performance, increase accountability, and reduce inefficiencies and siloes.

Behaviours that deliver the brand and values

Increase confidence and capability that you are delivering a consistently excellent customer experience, at the same time as improving employee advocacy and loyalty.

Getting full ROI from change

It’s critical to engage and communicate with your people throughout change, but communicating at scale can be time-consuming and success can be elusive.

This solution is designed to roll out change across a large population. Our approach supports leaders and managers to achieve deeper levels of engagement and higher productivity, minimises time lost through apathy or distrust, and getting to ROI faster than forecasted.

Delivering great customer experience

We are all serving customers or serving those who serve our customers. Involve all roles and functions in understanding their part in delivering great customer experience, resulting in increased engagement, personal accountability and business alignment.

Accelerate Change
  • Are you struggling to implement and embed change?
  • How capable are your people at performing through uncertainty and ambiguity?
  • Are you reaping the rewards of your acquisition?
  • Has your investment in a new workplace not seen the results you expected?
  • How ready are you for digital disruption?
  • Is your culture delivering your strategy?

The ability for organisations to change and adapt is critical to their sustainability and financial performance. Most organisations find implementing change extremely challenging, we can show you how to do it quickly, effectively and sustainably. The secret is your people.

Creating a culture that is adaptive, resilient and innovative enables your people to embrace change – as the experts in culture change, we have tools and techniques to make it quicker and easier than you would expect. If you want to compete, you need a culture that is comfortable with change.

What is culture?
Culture is commonly described simply as behaviours – the way we do things around here. This is just one layer of culture and is strongly influenced by values, attitudes, assumptions and beliefs that can be much harder to pin down.

An effective culture equips your people with the skills and behaviours to perform at their best, and produce the results you need. It leads to high engagement and productivity, positively impacting on customer loyalty, innovation and profit.

We have solutions designed to accelerate and embed change.
Click on the boxes below to find the solution most suited to your needs.

Insight

Performance Gap Analysis

Analysis tools and solutions that create transparency to how you are operating and performing, identifying the enablers and blockers to great performance. Provides a level of clarity that focuses your attention on the elements that will make the most difference to performance.

Culture Diagnostic

Get under the skin of your culture and understand how it is impacting delivery of your strategy – what are the unwritten rules that are inhibiting or encouraging great performance?

Identify the blockers and enablers to great people performance, unlock your organisation’s true potential, and get the tools to perform at your best.

Behaviours that deliver the brand and values

Increase confidence and capability that you are delivering a consistently excellent customer experience, at the same time as improving employee advocacy and loyalty.

Catalyse

High functioning leadership teams

Unlock the team and individual behaviours that lead to high performance. Whether you’re a new team or a more established one that needs a boost, identify what’s holding you back from greater success and encourage more helpful and productive behaviours.

Gain greater team alignment and purpose, benefitting both the team and the rest of the organisation, increasing engagement, collaboration and innovation.

100-day leadership team and 1:1 coaching

Coaching for teams and individuals, in conjunction with each other, to catalyse change and maximise impact. Participants ‘work on the work’, causing a step change in performance or addressing critical problems. Resulting in teams with greater appetite and confidence to consistently operate at a higher level.

Performance management that delivers full potential

Great for when organisations want to get more out of their people, and increase engagement levels. This solution enables organisations to work more closely with their employees to unlock their potential and find new ways to raise the performance bar.

Engaging customers for best results

A solution designed for teams that directly serve customers and for those that support them. We equip your people with the attitude and skills to deepen customer relationships, add value and generate excellent customer results. It also provides managers with the coaching ability to sustain and build on it.

A collaborative approach that encourages teams to offer up their ideas of what good looks like, means that not only will your customers see and feel the difference, but your staff will be more engaged and effective as they see their own contribution increase.

Own, drive and accelerate ROI from change

You may have tried to implement change in the past unsuccessfully, are dissatisfied with the result and want to ensure it works this time. Or you may just want to ensure you get the desired and best possible return from your change efforts.

An external catalyst, engaging your people through change and providing expertise that delivers sustainable results through changing mindset and tapping into motivation.

Engrain & Sustain

Goals aligned to strategy and purpose

Unify all colleagues to understand their role in delivering a common set of goals. Align teams and functions to drive performance, increase accountability, and reduce inefficiencies and siloes.

Behaviours that deliver the brand and values

Increase confidence and capability that you are delivering a consistently excellent customer experience, at the same time as improving employee advocacy and loyalty.

Getting full ROI from change

It’s critical to engage and communicate with your people throughout change, but communicating at scale can be time-consuming and success can be elusive.

This solution is designed to roll out change across a large population. Our approach supports leaders and managers to achieve deeper levels of engagement and higher productivity, minimises time lost through apathy or distrust, and getting to ROI faster than forecasted.

Delivering great customer experience

We are all serving customers or serving those who serve our customers. Involve all roles and functions in understanding their part in delivering great customer experience, resulting in increased engagement, personal accountability and business alignment.

Put Customers First
  • Are your customer satisfaction and NPS scores falling?
  • Are you suffering from low customer retention?
  • Is your market share dwindling?
  • How joined-up is your customer journey?
  • Do you have disengaged front-line employees?
  • How consistent is your customer experience?

Customer expectations increase every day. Understanding what your customers want and need, and how this is changing, is critical to business success. Organisations that monitor and keep up with their customers’ demands have an advantage on their competitors, earning greater customer satisfaction and loyalty.

We work with organisations to create a greater sense of connection between customers and employees. This ensures that everyone, whether customer facing or not, knows the role they play in delivering to customers, and what it takes to maintain and increase customer loyalty.

**Harvard Business Review ‘The High-Performance Organization’ 2006

We have solutions designed to put your customers at the heart of your business.
Click on the boxes below to find the solution most suited to your needs.

Insight

Performance Gap Analysis

Analysis tools and solutions that create transparency to how you are operating and performing, identifying the enablers and blockers to great performance. Provides a level of clarity that focuses your attention on the elements that will make the most difference to performance.

Culture Diagnostic

Get under the skin of your culture and understand how it is impacting delivery of your strategy – what are the unwritten rules that are inhibiting or encouraging great performance?

Identify the blockers and enablers to great people performance, unlock your organisation’s true potential, and get the tools to perform at your best.

Behaviours that deliver the brand and values

Increase confidence and capability that you are delivering a consistently excellent customer experience, at the same time as improving employee advocacy and loyalty.

Catalyse

High functioning leadership teams

Unlock the team and individual behaviours that lead to high performance. Whether you’re a new team or a more established one that needs a boost, identify what’s holding you back from greater success and encourage more helpful and productive behaviours.

Gain greater team alignment and purpose, benefitting both the team and the rest of the organisation, increasing engagement, collaboration and innovation.

100-day leadership team and 1:1 coaching

Coaching for teams and individuals, in conjunction with each other, to catalyse change and maximise impact. Participants ‘work on the work’, causing a step change in performance or addressing critical problems. Resulting in teams with greater appetite and confidence to consistently operate at a higher level.

Performance management that delivers full potential

Great for when organisations want to get more out of their people, and increase engagement levels. This solution enables organisations to work more closely with their employees to unlock their potential and find new ways to raise the performance bar.

Engaging customers for best results

A solution designed for teams that directly serve customers and for those that support them. We equip your people with the attitude and skills to deepen customer relationships, add value and generate excellent customer results. It also provides managers with the coaching ability to sustain and build on it.

A collaborative approach that encourages teams to offer up their ideas of what good looks like, means that not only will your customers see and feel the difference, but your staff will be more engaged and effective as they see their own contribution increase.

Own, drive and accelerate ROI from change

You may have tried to implement change in the past unsuccessfully, are dissatisfied with the result and want to ensure it works this time. Or you may just want to ensure you get the desired and best possible return from your change efforts.

An external catalyst, engaging your people through change and providing expertise that delivers sustainable results through changing mindset and tapping into motivation.

Engrain & Sustain

Goals aligned to strategy and purpose

Unify all colleagues to understand their role in delivering a common set of goals. Align teams and functions to drive performance, increase accountability, and reduce inefficiencies and siloes.

Behaviours that deliver the brand and values

Increase confidence and capability that you are delivering a consistently excellent customer experience, at the same time as improving employee advocacy and loyalty.

Getting full ROI from change

It’s critical to engage and communicate with your people throughout change, but communicating at scale can be time-consuming and success can be elusive.

This solution is designed to roll out change across a large population. Our approach supports leaders and managers to achieve deeper levels of engagement and higher productivity, minimises time lost through apathy or distrust, and getting to ROI faster than forecasted.

Delivering great customer experience

We are all serving customers or serving those who serve our customers. Involve all roles and functions in understanding their part in delivering great customer experience, resulting in increased engagement, personal accountability and business alignment.

Why Pecan?

Our Approach
Organisations face common challenges but different mindsets, behaviours and beliefs lead to differences in approach and priorities. It’s for this reason that we work in partnership with our clients to gain a deep understanding of who they are, and what motivates and drives their decision-making and delivery.

We provide reliable and bespoke solutions through our tried and tested frameworks that are tailored to your specific needs. Our experience and values bring a lightness of touch with a depth of skill.

Our People
We’ve run high pressure, fast-moving operations in corporates and start-ups and this experience has influenced the fundamental principles that determine how we work.

We come from a range of agency and client-side roles including people strategy, communications, customer experience, culture change, organisation design, leadership and management development, change management and colleague engagement.

“Our leaders now have a much greater understanding of people’s needs going through change – not just about the process but how we engage the peoples’ hearts and minds. You’ve give them knowledge and really practical tools that they can apply immediately.”

Wendy Nicholls, Leadership and Talent Development Manager, Nationwide Building Society”

Penny Loveless

Andrew Loveless

Ella Overshott

Jo Grady

David Coleman

William Galton

Aly King-Smith

Roderic Yapp

Andrea Turnbull

Gemma Bullivant

Ian Moore

Angella Hill-Wilson

Sarah Roberts

Jane Anglin

Nigel Murphy

Lucy Palmer

Victoria Golding

Sorrel Roberts

Alex Walker

Stuart Trevena

“We wanted to move away from a tick-box old style bank strategy to new world development of individuals in order to get the best out of them. You have helped us get the management population to think differently and adopt a planned and structured approach in working with their people.”

Chris Flight, Head of Select, Santander

Our Philosophy

Print

Our clients tell us that our candour and openness help them to quickly get to the root cause of the culture they have now, and the personal changes needed to create the culture they want. And we appreciate their feedback in return.

Clients tell us that we’re different, that we care. And we do. Our motto is “meet the organisation where it is today to take it where it wants to be tomorrow”. We don’t judge, we appreciate, empathise and absorb your world so that we can help you change it into the one you want it to become.

We want you to be the best that you can be and for us to be the same. We love it when our clients win awards and achieve results that they didn’t believe were possible as a result of our involvement. Desire to win creates the right conditions for change, it helps you to make courageous, transformative decisions and to do the right thing.

We don’t believe there is only one way to achieve an outcome, or that our way is automatically the best way. We are interested in you, your organisation, what you’ve done that works and why and what you’ve done that didn’t work so well. We learn something new from every programme we do and often incorporate it into our approach going forwards.

Teamwork, with our clients, members of Pecan and strategic partners, creates intelligence and speeds up change. We expect our relationships to be adult:adult and believe that communication from the heart transforms any situation and your experience.

Our Charities

We are delighted to have been able to make further donations to three charities close to our hearts Douglas House Hospice, Making the Leap and Action Duchenne. Congrats to Ella for raising a further £1000 for Action Duchenne by completing the gruelling Tough Mudder course.

douglas
leap
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Get in Touch

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01280 824508