Summer 2026 newsletter

Welcome to Pecan’s Summer 2026 newsletter Summer has a way of bringing people together. A great day can lift spirits, create energy and open up opportunities. There’s a buzz that comes with sunshine that’s hard to replicate – and we’ve had plenty of it! In many ways, culture is a like the weather. When it’s positive, […]

Culture is the Glue Between CX and EX: Three Ways to Make It Stick

We are all familiar with the impact that customer experience (CX) has on commercial success. We know too that the employee experience (EX) is a key lever of CX. What is often missed is that an organisation’s culture is the glue that joins them together – focus on this and the ROI from CX and EX starts to […]