Summer 2026 newsletter

Welcome to Pecan’s Summer 2026 newsletter Summer has a way of bringing people together. A great day can lift spirits, create energy and open up opportunities. There’s a buzz that comes with sunshine that’s hard to replicate – and we’ve had plenty of it! In many ways, culture is a like the weather. When it’s positive, […]

Culture is the Glue Between CX and EX: Three Ways to Make It Stick

We are all familiar with the impact that customer experience (CX) has on commercial success. We know too that the employee experience (EX) is a key lever of CX. What is often missed is that an organisation’s culture is the glue that joins them together – focus on this and the ROI from CX and EX starts to […]

How to drive culture change when your boss doesn’t want to

Written by Pecan’s Director Ella Overshott, for HRZone As Jørgen Vig Knudstorp, ex-CEO of LEGO said, “culture is the execution mechanism by which we deliver strategy”. When he arrived in the organisation in 2001, it was on the verge of bankruptcy. With a relentless re-focus on their customers and the deliberate crafting of a purpose-driven […]

The Fairness Trap – Equality vs Equity

Fairness is what we all aim for, right? But fairness, as it’s often practiced, can quietly become a gatekeeper of progress. The notion that ‘everyone gets the same’ preserves imbalance rather than addressing it and is deeply unequal, perpetuating the barriers that already exist. This is because people are not the same. They don’t arrive […]

Workplace Conflict: Why It Happens, the Impact on Organisations and How to Resolve It

Conflict is an inevitable part of organisational life. From personality clashes to communication breakdowns, disagreements can arise in many forms. Some differences are minor and short-lived, while others escalate, impacting productivity, morale, and employee retention. Organisations play a critical role in recognising when fleeting disagreements have grown into entrenched conflict and taking steps to address […]