• We delivered the people integration plan following the merger with Britannia Building Society – generating industry leading colleague pride (90%) and advocacy (89%) within two years
  • We designed and delivered the customer experience programme that resulted in best high street bank customer satisfaction scores and award winning NPS (36%)
  • We designed the people integration strategy for an acquisition of 600 Lloyds Bank branches

“A proven track record of providing comprehensive insight into the people journey during periods of change…enabling organisations to deliver a world class customer experience.”
Tim Franklin, Chief Operating Officer

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