Santander’s Select proposition for premier customers wanted to codify its culture and operating model as a precursor to rapid expansion. It had a tacit understanding of its own culture and values but wanted to make this more explicit. It was aware that whilst there were pockets of best practice a more consistent and conscious approach would increase capability, raise performance and provide strong foundations for growth.
Pecan designed and ran events that supported the senior management team to identify the attitudes, behaviours and key success areas that represented ‘what great looks like’. This was then packaged and combined with a customised emotional intelligence coaching programme delivered to the wider population of managers. They rolled this out to their teams and Pecan supported embedding over a period of six weeks.
“We wanted to move away from a tick-box old style bank strategy to new world development of individuals in order to get the best out of them. You have helped us get the management population to think differently and adopt a planned and structured approach in working with their people”.
Chris Flight, Head of Select, Santander