The Open University

In 2012 we…… Designed a new operating model, organisation design and people change plan to bring together two customer management functions within the marketing unit Identified scope [...]


A renowned luxury brand, Burberry is a fast-moving, complex organisation always striving to delight customers and exceed high expectations. We designed and ran leadership sessions at the [...]

The Listening Company

A dynamic, fast-growing entrepreneurial company who needed to change to achieve the right purchase deal. So we: redesigned the operating model and restructured the leadership team to create [...]

Standard Life

Culture change to shift the customer services organisation to a more proactive model for serving, retaining and developing customers. The programme broke down silos between departments, [...]

Britannia Building Society

Designed and delivered the people integration for the acquisition of Bristol & West branch network resulting in savings of £9m as a result of completing the integration ahead of plan [...]

The Co-operative Bank

We delivered the people integration plan following the merger with Britannia Building Society – generating industry leading colleague pride (90%) and advocacy (89%) within two years We designed [...]


BRE offers a full range of consultancy, certification, testing, commissioned research and training, covering everything concerning the built environment. As the organisation embarked on an [...]


Fidelity is an exceptionally successful, global, family owned financial services institution. Their customers include major corporates, independent financial advisors and consumers.  In 2014, [...]

Good Energy

Good Energy is a challenger brand, providing 100% renewable energy to domestic and business customers. Having grown rapidly since its conception 15 years ago, the leadership challenge is to keep [...]


Santander’s Select proposition for premier customers wanted to codify its culture and operating model as a precursor to rapid expansion.  It had a tacit understanding of its own culture and [...]

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