National Union of Students

We have recently started working with the NUS to support the cultural change required across the organisation. Firstly creating deep insight into the current culture, causes and impact on [...]

The Open University

In 2012 we…… Designed a new operating model, organisation design and people change plan to bring together two customer management functions within the marketing unit Identified scope [...]


A renowned luxury brand, Burberry is a fast-moving, complex organisation always striving to delight customers and exceed high expectations. We designed and ran leadership sessions at the [...]

The Listening Company

A dynamic, fast-growing entrepreneurial company who needed to change to achieve the right purchase deal. So we: redesigned the operating model and restructured the leadership team to create [...]

Standard Life

Culture change to shift the customer services organisation to a more proactive model for serving, retaining and developing customers. The programme broke down silos between departments, [...]

Britannia Building Society

Designed and delivered the people integration for the acquisition of Bristol & West branch network resulting in savings of £9m as a result of completing the integration ahead of plan [...]

The Co-operative Bank

We delivered the people integration plan following the merger with Britannia Building Society – generating industry leading colleague pride (90%) and advocacy (89%) within two years We designed [...]


BRE offers a full range of consultancy, certification, testing, commissioned research and training, covering everything concerning the built environment. As the organisation embarked on an [...]


Fidelity is an exceptionally successful, global, family owned financial services institution. Their customers include major corporates, independent financial advisors and consumers.  In 2014, [...]

Good Energy

Good Energy is a challenger brand, providing 100% renewable energy to domestic and business customers. Having grown rapidly since its conception 15 years ago, the leadership challenge is to keep [...]

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